The Basics of Process Mapping, 2E [PDF] [StormRG]

Author: Robert Dameli
Paperback: 183 pages
Publisher: Productivity Press; 2 edition (May 11, 2011)
Language: English
ISBN-10: 1563273764
ISBN-13: 978-1563273766
Format: Retail PDF
Reader Required: Adobe Reader, Foxit, Nitro, Adobe Digital Editions

Note: This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book.

Tested on the above readers with no problems on laptop and Android tablet.
Don't hesitate to PM me if you have any questions or problem with the download, as comments on the torrent are easy to miss. Please allow a couple
seconds for the seedboxes to kick in, then it should move pretty quick.
Hope it helps in your studies. Go for it! :D



The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters.

Providing a complete and accessible introduction to process maps, The Basics of Process Mapping, Second Edition raises the bar on what constitutes the basics. Thoroughly revised and updated to keep pace with recent developments, it explains how relationship maps, cross-functional process maps (swimlane diagrams), and flowcharts can be used as a set to provide different views of work.

New in the Second Edition:

* Four new chapters and 75 new graphics
* An introduction to the concepts of flow and waste and how both appear in knowledge work or business processes
* A set of measures for flow and waste
* A discussion of problematic features of knowledge work and business processes that act as barriers to flow
* Seven principles* and 29 guidelines for improving the flow of knowledge work
* A detailed (actual) case study that shows how one organization applied the principles and guidelines to reduce lead time from an average of 28 days to 4 days

Unlike "tool books" or "pocket guides" that focus on discrete tools in isolation, this text use a single comprehensive service work example that integrates all three maps, and illustrates the insights they provide when applied as a set. It contains how to procedures for creating each type of map, and includes clear-cut guidance for determining when each type of map is most appropriate. The well-rounded understanding provided in these pages will allow readers to effectively apply all three types of maps to make work visible at the organization, process, and job/performer levels.

*The Seven principles are integrated into Version 3 of the body of knowledge used for Lean certification by the ASQ/AME/SME/SHINGO Lean Alliance. This is the first publication of those principles and guidelines.