Say Anything to Anyone, Anywhere: 5 Keys To Successful Cross-Cultural Communication - Gayle Cotton - [PDF][N27]

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Say Anything to Anyone, Anywhere: 5 Keys To Successful Cross-Cultural Communication

by

Gayle Cotton

Language: English | Format: PDF | ISBN-10: 111842042X | ISBN-13: 978-1118420423

Page count: 256 | Date Published: March 18, 2013 | Publisher: Wiley

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Business & Money, Skills, Communications

CONTENTS

Intro
Say Anything To Anyone, Anywhere: 5 Keys To Successful Cross-Cultural Communication
Copyright
Contents
Acknowledgments
Introduction
Key One: Create Proactive Cross-Cultural Communication: Avoid Reactive Communication
Key Two: Rapport Secrets to Bridge the Cultural Gap: In Person, on the Phone, and by E-Mail
Key Three: Organize Productive Interactions: Understand Cultural Sensitivities and Avoid Conflict
Key Four: Strategies for Relationships: Cultural Beliefs, Values, and Rules
Key Five: Success Leaves Clues: Cultural Clues, Do's, and Taboos
Cultural Bloopers!
About the Author
Index

Excerpt:

What Makes Cultures So Unique?

Differences Are the Spice of Life!

Have you ever given serious thought to what creates cultural differences? We all know, of course, that these differences exist, but what is really involved in making each culture so unique? This is one of the first questions we ask attendees in our cross-cultural classes at Circles Of Excellence. It provokes thought in everyone—and quite the myriad of different responses!

Some people assume we are just born different. Others cite our country, region, and language as forces that create these differences. Then there are those who feel that tradition, beliefs, religion, and family are what make us so distinct from one another. Of course, every one of these answers is absolutely correct; there is no wrong answer.

When we consider the different elements that affect cultural distinctions, we realize that it all starts from our moment of birth. Before we can even see, we hear language all around us—and for the most part, the main language we hear will become our mother tongue language. That language’s sounds, expression, and melody will have a profound effect on how we develop and communicate.

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Say Anything to Anyone, Anywhere: 5 Keys To Successful Cross-Cultural Communication - Gayle Cotton - [PDF][N27]