PluralSight Practical Cisco UCCX Scripting Techniques [SWEETI]

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Added on April 27, 2015 by DrSalloManin Other > Tutorials
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PluralSight Practical Cisco UCCX Scripting Techniques [SWEETI] (Size: 664.62 MB)
 PluralSight Practical Cisco UCCX Scripting Techniques.iso664.62 MB

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Creating custom IVR applications has never been so easy as with the Cisco Unified Contact Center Express product. As an industry-leading solution, UCCX is utilized by organizations both large and small to create automated attendants and interactive voice response solutions. UCCX also empowers the operator to create powerful self-service applications, and can significantly improve the customer experience for your business or contact center if used to its full potential. In this course, the author will take you through a series of IVR development exercises using the UCCX solution, and utilizing a 'learn by doing approach,' will demonstrate useful techniques for getting started in creating IVR applications. While not intended to be a standalone 'everything you wanted to know about IVR development course,' the learner will gain significant knowledge of fundamental concepts that they can apply to building real-world IVR applications through a series of practical examples. This course is a fantastic component of any learning plan involving the Cisco UCCX product line.

Authored by

Josh Kittle


Level: Intermediate
Duration: 5h 17m


Torrent hash: 4D896B55F2661828AD94225DCACADD9168B268EF


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664.62 MB
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PluralSight Practical Cisco UCCX Scripting Techniques [SWEETI]