Liz Gallacher Helen Morris ITIL Foundation Exam.pdf

ITIL Foundation Exam Study Guide provides foundation-level training for IT staff
and customers of IT to gain an understanding of the ITIL terminology. Readers will gain
knowledge of the ITIL service lifecycles and the ITIL processes, roles, and functions. They
will also gain an understanding of how the service lifecycle provides effective and effi -cient IT services that are aligned to, and underpin, business processes. The book covers
the full syllabus, preparing students to take the foundation exam at a convenient local
test center.