Guide to Computer User Support for Help Desk , 2013[Epub]~Storm~

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Guide to Computer User Support for Help Desk , 2013[Epub]~Storm~ (Size: 6.78 MB)
 Cover.jpg52.47 KB
 Guide to Computer User Support for Help Desk and Support Specialists, A - Beisse.epub6.72 MB
 metadata.opf1.57 KB

Description

Guide to Computer User Support for Help Desk and Support Specialists
Author: Fred Beisse
Published: March 26 2012
Publisher: Course Technology; 5 edition
ISBN: 978-1133187820
Format: Retail PDF
Reader Required: Adobe Reader, Adobe Digital Editions

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Book Description

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows® 7 and cloud computing. Leading HelpSTAR® and Microsoft® Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.




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Guide to Computer User Support for Help Desk , 2013[Epub]~Storm~

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