Essentials of MIS (11th Edition) Kenneth C. Laudon, Jane P. Laudon.pdf

Brief Contents
Preface xi
I Information Systems in the Digital Age 1
1 Business Information Systems in Your Career 2
2 Global E-business and Collaboration 36
3 Achieving Competitive Advantage with Information Systems 74
4 Ethical and Social Issues in Information Systems 108
II Information Technology Infrastructure 145
5 IT Infrastructure: Hardware and Software 146
6 Foundations of Business Intelligence: Databases and Information Management 184
7 Telecommunications, the Internet, and Wireless Technology 218
8 Securing Information Systems 258
III Key System Applications for the Digital Age 297
9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 298
10 E-commerce: Digital Markets, Digital Goods 328
11 Improving Decision Making and Managing Knowledge 368
IV Building and Managing Systems 405
12 Building Information Systems and Managing Projects 406
Glossary G-1
References R-1
Index I-1