Customer Service for Dummies (ISBN - 0471768693) - PDF - [alotofthings]seeders: 0
leechers: 0
Customer Service for Dummies (ISBN - 0471768693) - PDF - [alotofthings] (Size: 2.9 MB)
DescriptionIf you appreciate this torrent, please give it a thumbs up! To all who have taken time to give a thumbs up on any of my torrents... THANK YOU! Thank you to all those helping to seed previous uploads (the true heroes of Kickass Torrents!) Thank you in advance for all those who will help seed this one as well. BEFORE REQUESTING A RESEED PLEASE DOWNLOAD THE TORRENT AND WAIT 5 MINUTES. MANY TORRENTS HAVE ERRONEOUS SEED INFORMATION, SHOWING -0- WHEN THERE ARE MANY SEEDERS.  Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent. Paperback: 408 pages Publisher: For Dummies; 3 edition (May 1, 2006) Language: English ISBN-10: 0471768693 ISBN-13: 978-0471768692 Sharing Widget |