CBT Nuggets - ITIL: Foundation Level - 2013seeders: 41
leechers: 43
CBT Nuggets - ITIL: Foundation Level - 2013 (Size: 1.93 GB)
Description Year of Manufacture : 2013 Manufacturer : CBT Nuggets Author : Michael Shannon Length : 8:30:42 Language : English Format : MKV Video : H264 - MPEG-4 AVC, 1280x720, 15 FPS, 4: 3, 4562 KB / s Audio : MPEG AAC Audio, 44100 Hz, Stereo This ITIL video training with Michael Shannon covers the IT infrastructure library that’s ideal for use by large IT departments, including topics such as the service lifecycle, service operations and more! Recommended skills: Experience working with an IT department Various IT skills Recommended equipment: Not applicable Related certifications: PMI PMP PMI PgMP Related job functions: IT professionals, especially those who work at medium to large companies Learn the essentials of ITIL 2011 Foundations from trainer Michael Shannon. This course is aimed at large IT departments. For IT departments to run well there are processes that need to happen. In a small IT department, each person takes on many -- if not all -- of the processes and manages them individually. But in a big department, the processes need to be shared among job roles, standardized, and managed for maximum efficiency. That's what IT Infrastructure Library (ITIL) and IT Service Management (ITSM) are all about -- managing the processes within an IT department to make the department run well and to make sure resources are available as needed. This certification and skill set are valuable to medium and large companies because it helps them get the most of their IT investment, both in the technology and in the people. http://www.cbtnuggets.com/it-training-videos/course/itil_foundations_2011#tabsDescription CoNtenT: Introduction to ITIL 2011 Foundations ITIL in the Real World The Service Lifecycle Service Strategy (Part 1) Service Strategy (Part 2) Service Design (Part 1) Service Design (Part 2) Service Design (Part 3) Service Design (Part 4) Service Transition: Transition Planning and Support Service Transition: Knowledge, Asset and Configuration Management Service Transition: Change Management and Release & Deployment Management Service Desk The Service Operations: Event, Incident, and Problem Management Service Operations: Request Fulfillment and Access Management Continual Service Improvement ScreenS:     Sharing Widget |