BBC The Railway Keeping Britain on Track 1of6 Kings Cross 720p x

The Railway: Keeping Britain on Track

Travel Documentary hosted by Kevin Whately, published by BBC in 2013 - English narration





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Documentary series which goes behind the scenes of the rail network, revealing the inner workings of one of Britain's biggest and oldest institutions.

1) King's Cross
The 1970s concourse at London's King's Cross station is cramped and dark, doing nothing to help the spirits of passengers - something that Alexis Bailey, who works on the passenger information point, knows all too well from her experience of dealing with frustrated travellers. There is hope that a brand new concourse will lift everyone's spirits. East Coast manager Steve Newland wants the opening to coincide with customer service levels worthy of a five-star hotel, a vision that is frustrated when broken-down trains and fatalities on the line bring everything to a standstill. Laxman Keshwara has worked at the station for 35 years, during which time he has witnessed both an IRA bombing and the King's Cross fire. He is a much-loved staff member but retirement beckons and is last day at work is a very sad one for everyone at the station.